Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and improve the services we offer. This falls into categories depending on how you interact with the platform, whether during registration, while playing, or when contacting support.

Personal Data

When you create an account we collect details such as your full name, date of birth, residential address, email address and telephone number. To meet regulatory requirements we also request identification documents including passports or driving licences together with proof of address. Payment information, including card numbers or wallet identifiers, is collected only to the extent necessary to process deposits and withdrawals.

Technical and Usage Data

Our systems automatically record your IP address, browser type, device operating system, pages visited, time spent on each page, and referral sources. We also note game preferences, betting history and customer support interactions. This data helps us maintain security, prevent fraud and understand how our site is used.

How We Use Your Information

Your personal data allows us to manage your account, verify your identity, process transactions and deliver the gaming experience you expect. We use it to customise promotions that match your interests when you have chosen to receive them, to provide efficient customer support, and to carry out necessary anti-money laundering and responsible gambling checks. Technical data is employed to improve site performance, analyse trends and maintain the integrity of our platform.

Legal Basis for Processing

We process personal data on the basis of contractual necessity, legal obligations, legitimate business interests and, where appropriate, consent. For example, identity verification is required by gambling regulations, while marketing communications are sent only after you have given clear permission.

Sharing Your Information

We share data only with trusted partners who help deliver our services. These include payment processors, identity verification agencies, gaming suppliers and professional advisers bound by strict confidentiality agreements. We may also disclose information to regulatory authorities when required by law, for example to comply with licensing conditions or to assist in the prevention of crime. Your data is never sold to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your session, analyse traffic and personalise content. Essential cookies are necessary for the site to function correctly, while analytics and marketing cookies help us understand user behaviour and deliver relevant offers. You can adjust your cookie settings through your browser at any time, although disabling certain cookies may affect the performance of the platform.

Data Security

We maintain appropriate technical and organisational safeguards to protect personal data from unauthorised access, accidental loss or disclosure. Information is stored on secure servers, transmissions are encrypted, and access is restricted to authorised personnel only. While no system can guarantee absolute security, we continuously review our measures to keep your information as safe as possible.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate information corrected, and to request erasure or restriction of processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where that is the legal basis for our use of your data. To exercise these rights, simply contact our customer support team. We will respond within statutory timeframes and ask for proof of identity before disclosing sensitive information.

Data Retention

We keep personal data only for as long as it is needed to fulfil the purposes outlined in this policy or to satisfy legal and regulatory requirements. Account information is typically retained for the duration of the customer relationship and for a period afterwards as required by gambling regulations. Once data is no longer necessary it is securely deleted or anonymised.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in legislation, our services or industry best practice. Any updates will be posted on this page and, where appropriate, we will notify registered players by email or through account messages. Continued use of the platform after changes have been published indicates acceptance of the revised terms.

Contact Us

If you have any questions about how we collect, use or protect your personal data, or if you wish to exercise your rights, please reach out to our customer support team who are available around the clock to assist. We are committed to resolving any concerns promptly and transparently.